Troubleshooting

Find solutions to common issues and get your Crypto AI Advisor app working smoothly

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App Issues Portfolio Issues Notifications AI Issues Performance Contact Support

App Won't Load or Crashes

App Won't Open

Symptoms: App crashes immediately when opened or shows a black screen.

Quick Fix:

Force close the app and restart your device, then try opening the app again.

Solutions:

  1. Restart your device completely
  2. Check if you have the latest app version installed
  3. Ensure you have at least 100MB of free storage space
  4. Close other apps running in the background
  5. Uninstall and reinstall the app if the problem persists

App Crashes During Use

Symptoms: App works initially but crashes when performing specific actions.

Solutions:

  1. Update the app to the latest version
  2. Check your internet connection stability
  3. Clear the app's cache and data (Android)
  4. Restart your device
  5. Check if your device meets minimum requirements

Connection Errors

Symptoms: App shows "No Internet Connection" or "Connection Failed" errors.

Solutions:

  1. Check your Wi-Fi or cellular data connection
  2. Try switching between Wi-Fi and cellular data
  3. Restart your router if using Wi-Fi
  4. Check if other apps can access the internet
  5. Try connecting from a different location

Login Issues

Symptoms: Cannot log in or getting "Invalid Credentials" errors.

Solutions:

  1. Double-check your email and password for typos
  2. Try resetting your password
  3. Check if your email is verified
  4. Clear app data and try logging in again
  5. Contact support if the issue persists

Portfolio Not Updating

Portfolio Data Not Loading

Symptoms: Portfolio shows "Loading..." or empty balances.

Quick Fix:

Pull down on the home screen to refresh data, or disconnect and reconnect your API.

Solutions:

  1. Check your internet connection
  2. Verify your Binance API key is active and has correct permissions
  3. Try disconnecting and reconnecting your API
  4. Wait a few minutes for data to sync
  5. Check if your Binance account has any restrictions

Data Not Syncing

Symptoms: Portfolio data is outdated or not reflecting recent changes.

Solutions:

  1. Pull down on the home screen to force refresh
  2. Check if your API key has "Enable Reading" permission
  3. Verify your Binance account is not restricted
  4. Try logging out and back into the app
  5. Contact support if data is still not updating

API Connection Issues

Symptoms: "API Error" or "Connection Failed" messages.

Solutions:

  1. Verify your API key and secret are correct
  2. Check that only "Enable Reading" permission is enabled
  3. Ensure your API key hasn't expired
  4. Try creating a new API key
  5. Check if your Binance account has IP restrictions
Note: Portfolio data updates every few minutes. If you've recently made trades on Binance, it may take 5-10 minutes for the changes to appear in the app.

Notifications Not Working

No Push Notifications

Symptoms: Not receiving any push notifications from the app.

Solutions:

  1. Check notification permissions in your device settings
  2. Enable notifications in the app settings
  3. Check if "Do Not Disturb" mode is enabled
  4. Restart the app and device
  5. Re-register for push notifications in app settings

Inconsistent Notifications

Symptoms: Receiving some notifications but not others.

Solutions:

  1. Check notification settings for specific types
  2. Ensure the app is not force-closed
  3. Check battery optimization settings
  4. Verify your notification preferences in the app
  5. Try toggling notifications off and on again

Silent Notifications

Symptoms: Notifications appear but don't make sound or vibrate.

Solutions:

  1. Check device sound and vibration settings
  2. Ensure app notifications are not set to silent
  3. Check notification sound settings in the app
  4. Verify device is not in silent mode
  5. Test with other apps to confirm device settings
Notification Settings: You can customize notification types in Profile → Settings → Notifications. Make sure the types you want are enabled.

AI Recommendations Not Appearing

No AI Recommendations

Symptoms: AI recommendations section is empty or shows "No recommendations available".

Quick Fix:

Wait 5-10 minutes for AI to process data, or try refreshing the app.

Solutions:

  1. Ensure you have an active internet connection
  2. Wait a few minutes for AI to process market data
  3. Check if your account is properly verified
  4. Try refreshing the app by pulling down on the home screen
  5. Verify that you have selected currencies to track

Outdated Recommendations

Symptoms: AI recommendations are old or not updating with market changes.

Solutions:

  1. Pull down to refresh the app data
  2. Check your internet connection stability
  3. Wait for the next update cycle (recommendations update every 15-30 minutes)
  4. Try logging out and back into the app
  5. Contact support if recommendations are consistently outdated

Generic Recommendations

Symptoms: Getting general recommendations instead of personalized ones.

Solutions:

  1. Connect your Binance API for personalized recommendations
  2. Set your risk tolerance and preferences in settings
  3. Select specific currencies you're interested in
  4. Ensure your portfolio data is syncing correctly
  5. Wait for the AI to learn your trading patterns
AI Learning: The AI needs time to analyze market data and your preferences. Personalized recommendations improve over time as the system learns your trading patterns.

Performance Issues

Slow App Performance

Symptoms: App is slow to respond, laggy, or takes long to load data.

Solutions:

  1. Close other apps running in the background
  2. Restart your device to free up memory
  3. Check available storage space (need at least 100MB free)
  4. Update the app to the latest version
  5. Check your internet connection speed

High Battery Usage

Symptoms: App drains battery quickly or device gets hot.

Solutions:

  1. Reduce notification frequency in settings
  2. Close the app when not actively using it
  3. Check if background app refresh is enabled
  4. Update to the latest app version
  5. Check for any background processes consuming battery

Memory Issues

Symptoms: App crashes due to low memory or shows memory warnings.

Solutions:

  1. Close other apps to free up RAM
  2. Restart your device
  3. Clear app cache and data (Android)
  4. Check if your device meets minimum RAM requirements
  5. Consider upgrading your device if consistently having issues
Performance Tips:
  • Keep the app updated to the latest version
  • Restart your device regularly
  • Close unused apps to free up memory
  • Use Wi-Fi when possible for better data sync
  • Keep at least 500MB of free storage space

Still Need Help?

Contact Our Support Team
If you've tried the troubleshooting steps above and are still experiencing issues, our support team is here to help.

Before Contacting Support

Please gather the following information to help us assist you more effectively:

  • Device type and operating system version
  • App version number (found in Profile → About)
  • Detailed description of the issue
  • Steps you've already tried
  • Any error messages you're seeing
  • Screenshots if applicable

Contact Methods

Email Support

Send us an email at agent@crypto-ai-advisor.com

Response Time: Within 24 hours

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Check our Frequently Asked Questions for quick answers

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We're Here to Help! Our support team is committed to resolving your issues quickly and ensuring you have the best possible experience with Crypto AI Advisor.