Account & Data Deletion
Your privacy matters. Learn how to delete your account and personal data
Request Account Deletion
We respect your right to privacy and data control. You can request the complete deletion of your account and associated personal data at any time.
How to Delete Your Account
Send Deletion Request
Email us at agent@crypto-ai-advisor.com with the subject line "Account Deletion Request" and include:
- Your registered email address
- Confirmation that you want to delete your account
- Any specific data you want deleted (optional)
Verification Process
We'll verify your identity by responding to your registered email address to confirm the deletion request and ensure account security.
Data Deletion
Once verified, we'll permanently delete your account and all associated personal data within 30 days of your request.
What Data Gets Deleted
Immediately Deleted
- Account Information: Email address, password (encrypted), profile name
- API Keys: Binance API keys and associated credentials
- Portfolio Data: Balance information, transaction history, trading preferences
- App Settings: Notification preferences, trading alerts, custom configurations
- Usage Data: App usage patterns, feature interactions, personalization data
- Support History: Previous support tickets and communications
Retained for Legal/Operational Purposes
- Billing Records: Payment history and subscription records (7 years for tax compliance)
- Security Logs: Login attempts and security events (1 year for fraud prevention)
- Anonymized Analytics: Aggregated, non-personal usage statistics (indefinitely)
- Legal Compliance: Data required by law or regulatory requirements
Data Retention Periods
Immediate Deletion
Account data, API keys, portfolio information, and personal preferences are deleted immediately upon account closure.
30 Days
Maximum time to process and complete your deletion request, including verification and system cleanup.
1 Year
Security logs and fraud prevention data are retained for one year to protect against unauthorized access.
7 Years
Billing and payment records are retained for seven years to comply with tax and financial regulations.
Important Information
Irreversible Action
Account deletion is permanent and cannot be undone. You'll need to create a new account if you want to use our services again.
Subscription Cancellation
Deleting your account doesn't automatically cancel active subscriptions. Cancel through your app store before deletion.
API Key Revocation
We recommend revoking your Binance API keys from your exchange account before requesting deletion for added security.
Need Help?
If you have questions about data deletion or need assistance, contact us at agent@crypto-ai-advisor.com
Ready to Delete Your Account?
Send us an email to start the account deletion process